Help and contact

Contact Air New Zealand direct for help with your reservations, general inquiries, baggage services and airport information relating to flights from Singapore. Our friendly customer services team are here to help with all your inquiries.

COVID-19 travel information

Care for all our customers is a priority and we appreciate your patience and support during this difficult time.


Phone bookings & enquiries

Air New Zealand customer services

Reservations & General Customer Enquiries

Toll-free phone: 800 8525 021 (overseas toll-free)
Available 24 hours every day (including weekends & Public Holidays)

Calling from overseas

Air New Zealand baggage services

Baggage Services

Phone: +65 6597 4500

Changi Airport contact centre

Airport information 

Changi contact centre: +65 6595 6868

Air New Zealand customer feedback


Complete our Customer Experience Survey