We're here to help
Manage your flight booking
You can make many changes to your flight details online:
- View, change and cancel your bookings
- Add an extra bag or two to your baggage allowance
- Choose your seat
- Order or change your special meal
- Request a copy of your electronic ticket
All you need is your six character booking reference. (Air New Zealand reference numbers end in "H".)
Some of our most common help requests
Contact us
Please have your booking reference, the family name used for the original booking and Airpoints number handy when you call about a flight or Airpoints query.