Travel alerts

Travel alerts contains information about current travel alerts that are in effect.

Changi Airport Update

Effective 25 March 2018, Air New Zealand check-in row at Changi Airport Terminal 3 in Singapore will be moved from Row 2 to Row 8.

Air New Zealand makes schedule changes due to maintenance requirements

Air New Zealand advises that it will be retiming some international flights and making a limited number of cancellations over coming weeks as a result of two recent events involving the Rolls-Royce engines on its Boeing 787-9 aircraft.

Rolls-Royce has advised that some of the Trent 1000 engines in the airline’s Boeing 787-9 fleet require maintenance sooner than previously indicated.

Rolls-Royce does not have any replacement engines available while this maintenance work is undertaken which means some schedule changes are unavoidable.

In addition to these changes, Air New Zealand is focused on securing replacement aircraft capacity.

Customers affected by these changes will be proactively contacted with new travel information.

If you are affected by a delayed or cancelled 787-9 service and the alternative offered is not suitable or the reason for your travel no longer exists, you may defer your travel to a later Air New Zealand flight in the same class of travel within 7 days of your original travel plans without penalty. If travel is only available in a higher cabin, the fare differential will apply. If the proposed date of travel is unknown, then the value of your ticket may be held in credit for payment towards travel within the same 12-month validity.

Where there is no suitable alternative to your travel plans when the 787-9 operated flight has been cancelled or delayed you may receive a full refund of unused tickets regardless of fare conditions. Please contact your original booking agent for refund assistance.