Checking in at Changi Airport

Q: Does Air New Zealand have a lounge in Changi Airport?

While we do not have an Air New Zealand lounge, passengers may still utilise partner lounges in Changi Airport. Depending on your frequent flyer or membership status, SilverKris, Krisflyer Gold lounges or the SATS Premier Lounge are available.

Q: Who can use Air New Zealand partner lounges?

To access our lounges, you'll need to travel Business Premier™ with us or be an Airpoints™ Elite, Gold, Elite Partner or Koru member.

Q: How many guests can I bring to the lounge?

Airpoints Gold members and Koru/Elite partners may bring 1 guest. Access to Partner Lounge facilities and services are subject to the terms of entry and they may differ from Air New Zealand lounges terms of use.

Q: Can I use Koru Guest Cards at partner lounges?

No, Koru Guest Card purchased from Air New Zealand cannot be used at partner lounges.

Check-in for your flight to New Zealand

If your journey to New Zealand starts in Singapore, you can check-in for your flight at Changi Airport Terminal 3; you'll find the Air New Zealand counter in row 8.

You can also check in online or with the Air NZ app. Learn more here.

The check in counter is open 3 hours before, and will close 1 hour before your flight's scheduled time of departure. Following check-in, it shouldn't take more than an hour to clear immigration & security.

This is great for passengers that may want to check in their bags, pick up their boarding pass & explore Changi Jewel.

Transit at Changi Airport for your flight to New Zealand

If your journey to New Zealand began somewhere else & you're just transiting in Singapore, you can check in at Transfer Desk B in Terminal 3 without having to clear immigration & customs. You can learn more about transiting at Changi here.

However, if you arrived in Singapore on a low cost carrier or third-party (this is usually indicated by having 2 separate references for your 2 separate flights) you will need to clear immigration and customs with their baggage, and check-in at the Air New Zealand counter in Terminal 3. You will enjoy through check-in to your final destination in New Zealand, if you have Scoot and Air New Zealand flights booked in the same itinerary. If you're not sure if this is you, call our team on 800 8525 021 (within Singapore) and confirm with them.

Please note that the transit time in Singapore must not exceed 48 hours.

You should also read the information provided by the Immigration & Checkpoints Authority (ICA) of Singapore, to ensure that you qualify as a transit passenger, and international travel requirements to enter New Zealand.

For more information on passport-less immigration clearance at Changi Airport that will roll out progressively from August 2024, please refer to this press release from the ICA of Singapore.

Air New Zealand Partner Lounges

Through our alliance partnership with Singapore Airlines, Air New Zealand passengers may utilise KrisFlyer and SATs lounges in Changi Airport Terminal 3.

Important information

As many airlines have changed their hours of operation or closed their lounges, we cannot ensure Partner Lounge access will be available. For the most up-to-date information on potential lounge closures or restrictions, we recommend checking lounge access arrangements with the operating carrier at the airport upon departure.

Access to Partner Lounge facilities and services are subject to the terms of entry and they may differ from Air New Zealand lounges terms of use.