Stay one step ahead of scammers

We're committed to keeping our customers safe from cybercriminals who pretend to be Air New Zealand.

Latest Air New Zealand scams

Scammers might send you a 'phishing' email that looks like it's from Air New Zealand. They might also post on social media pretending to be us. Their goal is to steal your personal information or Airpoints™ login details. There are many types of scams.

We've collated the latest examples of scams and phishing attempts targeting Air New Zealand customers.

'Win 2 air tickets' scam

This email claims you can win Air New Zealand flight tickets, but it's not genuine. The 'Continue' button takes you to a fake website designed to steal your personal details, including your Airpoints number and credit card info. Knowing how to spot a scam helps keep your sensitive information safe.

'Staff recruitment' scam

This fake job ad has been posted on social media to get you to apply for non-existent vacancies. It links to a fake website that has been designed to steal your personal information, like your work history and contact details. Always ensure you're using trusted sites, such as a company's official careers page or a reputable recruitment agency.

'Christmas gift' scam

This phishing scam being circulated on social media uses a monetary reward to trick you into revealing your personal information using a survey, and then asking you to spread it further to friends and family to get further "rewards". The word 'Congratulations' creates a false sense of hope.

Note that different people have reported varying amounts of money being offered, and different links each time, but all are false.

Always log in to your Airpoints account through Air New Zealand's official website or the Air NZ app. Check out the FAQs to learn how to spot a scam.

'Exclusive reward' scam email

This phishing email uses an enticing reward to trick you into revealing your Airpoints login and credit card information. The words 'act now' create a false sense of urgency.

Always log in to your Airpoints account through Air New Zealand's official website or the Air NZ app. Check out the FAQs to learn how to spot a scam.

'Baggage services' scam website

This phishing website uses the title 'air new zealand baggage size' to sell fake Air New Zealand baggage services and collect your payment card details. Please purchase excess baggage or extra bags through Air New Zealand's official website or the Air NZ app.

'Luggage sale' scam website

This fraudulent website promotes a fake luggage sale. The promotion contains a malicious link that will ask you to reveal your personal information and payment card details. Air New Zealand does not sell luggage.

'Claim your gift' scam website

This fake website attempts to trick you into revealing your login credentials for malicious purposes. The page looks similar to the authentic Air New Zealand login page, with a convincing layout, logo and content. Always verify the legitimacy of the website and only log in through Air New Zealand's official website.

'6 months of free flights for $2' fake social media posts

These social media phishing posts promote fake cards for $2 that give you free Air New Zealand flights for 6 months. This is an example of something that is too good to be true.

Air New Zealand's official social media accounts are certified with a blue tick next to our name in our posts.

FAQs

How do I spot a scam?

How do I know if it's an authentic social media post?

Where can I report a suspicious social media post?

Where do I report an Air New Zealand scam?

What happens after I've reported a scam?

What should I do if I've already engaged with a scam?

Types of scams

These are some of the most common types of scams, but scammers can approach you in many other ways.

Phishing

Special deal scams

Unexpected money scams

Impersonation scams

Identity theft

Fake websites