How to use your credit

To view and use your credit, you'll need your booking reference and the email address from your original booking.

• Online using our online credit tool
• Ask our chat bot, Oscar "What is my credit balance?"
• Login to the Air New Zealand app before clicking 'more' then 'view credit note' to view your credit balance from flights booked using your Airpoints number.

If you've added your Airpoints number to your flight booking, you can sign in to Airpoints and view your credit balance via our online credit tool without your booking reference or email address.

If the online credit tool does not work for your credit, you can still use your credit to book new flights by calling our Contact Centre.

Currently, the credit tool can use up to 2 credits per new booking.

Please call our Contact Centre if you want to combine more than 2 credits to make a new booking.

You don't need to use the full value of your credit when you make a new booking - just use what you need and save the rest for later!

The remaining balance will be available for as long as the credit is valid. You can keep track of your up-to-date credit balance using the online credit tool.

You can use your credit to purchase any Air New Zealand fares, including when another airline is involved. You can also use an existing credit to pay for a flight change, purchasing seats, bags or upgrading an existing booking. Any additional payment must be made using a credit card. 

Credits cannot be used at the Airpoints™ Store, for FlyNeutral contributions or to purchase other travel products such as hotels or rental cars.