Getting in touch with us 💜

COVID-19.
COVID-19 information hub
To help you during this challenging time, we have created a centralised COVID-19 hub with important updates.

We continue to receive an extremely high number of calls, messages, and emails, which is greatly affecting our response time. Thank you for your continued patience while you wait to connect with us.

On occasion, depending on your query, it may take over 3 hours to speak with one of our Contact Centre experts.

If you prefer to contact us via one of our messaging channels, we ask that you provide as much information as possible when reaching out. If your query is about an upcoming or recently travelled booking, please also include your booking reference or ticket number.

Due to current incoming volumes, we do not recommend using a messaging channel if you require urgent assistance.

You may also be able to find the answer to your query on our website. Helpful information and links are available below in our frequently asked travel queries alert.