Domestic Booking flexibility for Gisborne and Napier services

To help you during this challenging time, we have created a centralised COVID-19 hub with important updates.

If you have a domestic ticket issued on or prior to 21 February 2023 for travel to/from or via Gisborne or Napier, up to and including Friday, 31 March 2023, we are offering the following booking flexibility:

You will be able to change your travel to a date up to and including Friday, 31 March 2023 without fare difference, penalty, or service fees.
You can change your booking to a different Air New Zealand origin or destination free of charge, provided the journey type remains the same. For example, rebook a domestic journey to another domestic journey.

We understand you may no longer wish to travel and so by going to the Manage Bookings page you can enter your six-digit booking reference along with your family name, continue through to your booking and follow the instructions to hold the unused value of your ticket in credit. Your credit will be valid for 12 months from the date of issue.

Remember, you can also use the Air NZ app to view, change and manage your booking.

If you have booked through a travel agent, please contact them directly to make any changes.