seat fare rules for trans-Tasman & Pacific Islands flights
Booking changes
Permitted prior to departure for changes to the same class, same fare, same route of travel, regardless of the number of journeys/fare components changed.
Booking change fee
$100 per passenger, per transaction¹ (infants excluded).
Change fee waived if upgrading to Premium Economy or Business Premier™ on the same flight and the same day.
Additional fare difference
Payable when the same booking class or fare is not available or not selected.
Service fees for making booking changes
Payable (unless changing online).
Booking cancellations
No refund (unless required under applicable law).²
No shows
Results in cancellation of the subsequent flights on the itinerary.
Name changes
Not permitted.
Airpoints™ & Status Points
Eligible for Airpoints Dollars™ unless booked in F class or purchased with Airpoints Dollars.
Eligible for Status Points unless purchased with Airpoints Dollars.
Carry-on bag
A carry-on bag weighing up to 7kg (15lb) is permitted.
Checked bag
No checked bag is included (unless a bag is purchased separately).
Meals, drinks and inflight entertainment
A snack, tea, coffee, water and juice are provided.
TV, music, games and movies are included.
Note:
1. The fees are in the local currency of either the NZ or AU market, depending on the origin of the journey. If the booking was made in markets other than NZ or AU, the fees in NZ dollars will be converted to the local currency at time of change.
2. Full refund of unused tickets is permitted in the event of death of the passenger or his/her immediate family member or any person booked to accompany the passenger or the immediate family of any person booked to accompany the passenger. NB immediate family is defined by IATA Resolution 012 which states "Immediate Family": spouse, children (including adopted children), parents, brothers, sisters, grandparents, grandchildren, parents-in-law, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law.