Global Saver Fare Conditions

Economy / Premium Economy

Frequent Flyer / Airpoints™

  • Eligible for Airpoints Dollars and Status Points accrual.
  • Accrual of frequent flyer miles/points with airline partners may be eligible.
  • For full details, please refer to airnewzealand.com.sg/airpoints or check with your frequent flyer programme.

Cancellation

  • Departure from Singapore, Economy (Booking class Q) – Subject to USD150 cancellation fee for totally unused tickets only. Partially used tickets are non-refundable.
  • Departure from Singapore or Thailand, Premium Economy (Booking class O/E) – Subject to USD 150 cancellation fee for totally unused tickets only. For partially used tickets, refund applied only if residual is available after deducting the applicable fare (same or higher class code) of the flown sector plus cancellation fee
  • Departure from India or Indonesia or Vietnam or Malaysia or Thailand, Economy (Booking class V/Q/H) – Subject to USD150 cancellation fee for totally unused tickets only. Partially used tickets are non-refundable.
  • Departure from India, Premium Economy (Booking class E) – Subject to USD150 cancellation fee for totally unused tickets only. For partially used tickets, refund applied only if residual is available after deducting the applicable fare (same or higher class code) of the flown sector plus cancellation fee
  • Departure from Indonesia, Premium Economy (Booking class O/E) – Subject to USD150 cancellation fee for totally unused tickets only. For partially used tickets, refund applied only if residual is available after deducting the applicable fare (same or higher class code) of the flown sector plus cancellation fee
  • Departure from Malaysia, Vietnam or Thailand, Premium Economy (Booking class O/E) – Subject to USD150 cancellation fee for totally unused tickets only. For partially used tickets, refund applied only if residual is available after deducting the applicable fare (same or higher class code) of the flown sector plus cancellation fee
  • Departure from Vietnam, Economy (Booking class T/W) - Tickets are non-refundable. 

Non-refundability and/or cancellation penalty waived in case of death of passenger or immediate family member. Note: Full refund of unused tickets in the event of death of the passenger or his/her immediate family member or any person booked to accompany the passenger or the immediate family of any person booked to accompany the passenger. "Immediate family" are: "Spouse, children (including adopted children), parents, brothers, sisters, grandparents, grandchildren, parents-in-law, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law".

No Show Fee

  • Departure from Singapore, Economy (Booking class Q) and Premium Economy (Booking class O/E) – Penalty of USD100 applies. Not applicable for cancellation. Service fees apply.
  • Departure from Indonesia or Malaysia or Thailand, Economy (Booking class V/Q/H) – Penalty of USD100 applies. Not applicable for cancellation. Service fees apply.
  • Departure from Indonesia, Premium Economy (Booking class O/E) – Penalty of USD200 applies. Not applicable for cancellation. Service fees apply.
  • Departure from Vietnam, Economy (Booking class T/W/V/Q/H) and Premium Economy (Booking class O/E) – Penalty of USD100 applies. Not applicable for cancellation. Service fees apply.
  • Departure from Malaysia or Thailand, Premium Economy (Booking class O/E) – Penalty of USD100 applies. Not applicable for cancellation. Service fees apply.
  • Non-refundable for departure from India.

Changes/Restrictions

All changes must be made before the ticketed flight date. Additional payment may also be required if original fare not available or applicable. Tickets are not transferable to another person. Service fee may apply to all changes made.

  • Departure from Singapore, Economy (Booking class V/Q/H) – Subject to USD50 change fee per ticket and applicable fare difference.
  • Departure from Singapore or Indonesia or Malaysia or Thailand, Premium Economy (Booking class O/E) – Changes are permitted free of charge. Fare differences may apply.
  • Departure from India or Indonesia or Malaysia or Thailand or Vietnam, Economy (Booking class V/Q/H) – Subject to USD50 change fee per ticket and applicable fare difference.
  • Departure from India or Vietnam, Premium Economy (Booking class E) – Changes are permitted free of charge. Fare differences may apply.
  • Departure from Vietnam, Premium Economy (Booking class O) – Subject to USD40 change fee per ticket and applicable fare difference.
  • Departure from Vietnam, Economy (Booking class (T/W) – Subject to USD60 change fee per ticket and applicable fare difference.

Baggage Allowance

  • Economy – 2 pieces per person (max 23kg per piece). This applies to outbound Singapore flights to New Zealand only.
  • Economy – 1 piece per person (max 23kg). This applies for flights to Pacific Islands, South America, domestic flights within New Zealand and outbound flights from Indonesia, India, Malaysia, Thailand and Vietnam.
  • Premium Economy – 2 pieces per person (max 23kg per piece).