General FAQs

Please see some frequently asked questions regarding the use of the Air New Zealand mobile site, below.

What are 'cookies'?

A cookie is a small text file which Air New Zealand may put on your mobile device's hard disk in order to recognise your device at a later time. A cookie cannot read your hard drive or perform any commands on your mobile device and does not contain your name, address, telephone number, or email address. You may configure your mobile browser to not accept cookies, however you may experience a loss of functionality as a result.

Air New Zealand may use the information collected by cookies to:

  • Track mobile website usage patterns
  • Display content more relevant to you, based on information we collect when you visit our websites
  • Enable you to use certain services on our websites
  • Assess effectiveness of online advertising campaigns

I can't access the Air New Zealand mobile booking site. What should I do?

We are sorry that you may be currently unable to enter the Air New Zealand mobile booking site.

Please try refreshing your browser by selecting your "Refresh" button or try again later. If you need an immediate booking please contact Air New Zealand on 800-8523380.

Why am I experiencing slow browsing speeds?

The pages on our mobile website are designed to load quickly to ensure that it is usable even on slower device connections.

During the booking process you may experience pages which may take longer to load compared to the rest of the site. This is due to various actions that are happening at your request, such as checking flight availability, and may take some time to process. Please be patient in these cases and wait for the next page to load.

I'm getting a session timeout. What's happening?

Session timeout is designed to protect your personal details. If you are making an online flight booking, the system will time out after 10 minutes of no activity.

I am worried about making a mistake when I book online - what can I do if this happens?

The vast majority of our online customers make bookings on our website with no problem at all. The system is very customer friendly and will draw your attention to anything you might have looked over. Check your electronic ticket as soon as it is received and if you have made a genuine mistake, please telephone Online Booking Help on 800-8523380 as soon as you realise and we'll do whatever we can to help.

How do I contact Air New Zealand?

Freephone: 800-8523380

Did you find this page helpful?