Manage, change or cancel flight bookings

Need to make changes to your flight? Just sign in with your six digit booking reference. You can find it in our confirmation emails.

What changes can I make to my booking?

When you sign in, we'll show you all the different changes you can make. You'll have more options if you booked a flexi fare, and if you make changes before the day of your flight.

We'll let you know if your changes will incur any extra costs. Some options may not be available for your flight.

Adding or confirming your contact details will help us keep you updated if anything changes.

Change your flight

If you booked a flexi fare, you can change your booking before the day of your flight without any change fees. You can find the full details of your fare type on our fare rules page. Your fare type is noted on the receipt page of your E-ticket.

For all options, fare difference may apply.

Change your in-flight services

Get ready to check in

Can I manage my booking online?

Yes, unless:

  • You booked through a travel agent or a different airline. Please contact them directly.
  • Your flights are in the past. Sign in to Airpoints to add a flight to your account.
  • You have more than nine people in your group. Contact our Group Travel team.
  • You have a multi-city booking. Contact us to make changes.
  • You have a booking purchased with a promo code. Contact us to make changes.

Changes to Perth, Tahiti and Honolulu flights

We made a few changes to our offerings for Perth, Tahiti and Honolulu flights in October 2022 to enhance and provide a consistent Air New Zealand experience on these longer flights.

Perth and Tahiti

  • Seat and Seat + Bag fares are no longer available to be booked.
  • You can choose between The Works (Economy), Premium Economy and Business Premier on these flights.
  • You will get a full meal, beverage and in-flight entertainment for these fares.
  • Baggage allowance, Airpoints™ Dollars and Status Points accrual will apply to existing tickets.

Honolulu

  • Flights to Honolulu have moved to a full-service offering.
  • You can choose between Economy, Premium Economy and Business premiere on these flights.
  • Baggage allowance, Airpoints™ Dollars and Status Points accrual will apply to existing tickets.

FAQs

If I previously purchased a Seat fare and want to change the travel date, how do I do this?

If I previously purchased a Seat only fare, can I now bring a checked-in bag after this change?

Will my Airpoints™ and Status points change?

I have special dietary requirements. Can I change my meal?