Cancel booking FAQ

Can I cancel my booking on mobile?

Bookings for domestic and international travel may be cancelled via mobile, subject to the following considerations:

  • Flexi fares and Business (except Business Saver) fares may be cancelled up until departure
  • A booking must be cancelled in full, i.e. both the outbound and return flights if a round trip

When cancelling, a refund will be credited to the original form of payment you used to make the booking. For further assistance, please contact us.

Is the card payment fee refunded if I cancel?

Yes the card payment fee is refundable if the fare is a refundable fare type.

Can I cancel a booking paid by internet banking (POLi)?

Yes. If your fare rules permit a refund online the cancel button will be shown. Select cancel and enter the bank details of the account where you would like the refund made.