Changi Airport Singapore Logo. Receive S$20 Changi Dollar Voucher when you transit through Singapore

Your transit experience at Singapore Changi Airport is now more rewarding! Receive a Changi Dollar Voucher (CDV), valued from S$20, for your shopping and refreshments during your transit in Changi Airport, when you travel on Singapore Airlines, SilkAir or Air New Zealand.

Who is eligible?

  • Passengers’ e-ticket numbers must begin with 618 or 629 or 086, and must be travelling on flights operated by Singapore Airlines or SilkAir for both into and out of Changi Airport. Any connecting flight into or out of Changi Airport that is not operated by Singapore Airlines or SilkAir must be operated by Air New Zealand (specifically flight numbers SQ4281, SQ4282, NZ281 or NZ282).
  • Passengers must be on transit in Changi Airport on both legs of their journey, which means Singapore is neither the point of origin nor the end destination. Transit passengers on one-way journey or ticket are not eligible. For example, a passenger whose journey is:

(i)        “London – Singapore – Sydney vv” is eligible;

(ii)        “London – Singapore – London” is not eligible;

(iii)      A one-way journey “London – Singapore – Sydney only” is not eligible.

  • Passengers must have at least 1 of their transit duration in Changi Airport to be within 24 hours. This is calculated from the Scheduled Time of Arrival (STA) of the arriving flight to Changi Airport to the Scheduled Time of Departure (STD) of the connecting departure flight out of Changi Airport.
  • For passengers who are on transit in Changi Airport for only one leg of their journey, it must be a round trip within a single e-ticket where passenger travels by land or sea from Singapore to the next country or vice versa (to show proof), as well as originates and returns to the same country by air via Changi Airport. For example, a passenger whose journey is:

(i)        “Bombay – Singapore, Kuala Lumpur – Singapore – Bombay” AND Singapore – Kuala Lumpur is by land/sea AND in a single e-ticket, is eligible; 

(ii)       “Beijing – Singapore, Bangkok – Singapore –Shanghai” in a single ticket is eligible; 

(iii)      “Shanghai – Singapore – Perth, Singapore – Shanghai” in a single ticket BUT “Perth – Singapore” is not by sea, is not eligible;

(iv)       “New Delhi – Singapore – Kuala Lumpur, Singapore – New Delhi” in different tickets is not eligible. 

  • Passengers must be above 2 years old at the point of ticket issuance and have their own seat, which means that their seat is not shared with their parent or guardian.
  • Passengers can only claim the CDV once, on either leg of their journey, regardless if it was issued over two or more separate e-tickets.

E.g. A passenger who has separate e-tickets issued for his itinerary “London – Singapore – Sydney vv” can collect the CDV either upon his arrival in Singapore from London OR upon his arrival in Singapore back from Sydney.

  • Passengers whose transit (through Singapore) itinerary was issued over two or more separate e-tickets must present all e-tickets to the counter staff.
  • Passengers without all the necessary documents will not be entertained. Counter staff reserves the right to reject the collection for reasons including but not restricted to insufficient supporting documents. 
  • For transit passengers with e-tickets issued on 1 April 2015 to 30 September 2016 (both dates inclusive): 
    (a) departure dates from point of origin is between 1 April 2016 to 31 March 2017 (both dates inclusive); and
    (b) point of origin, as stated in their itinerary and e-ticket(s), is one of the following countries:

-     Bangladesh, Brunei, Cambodia, Hong Kong, Japan, Malaysia, the Maldives, Myanmar, Nepal, the Philippines, South Korea, Sri Lanka, Taiwan, Thailand, the United Arab Emirates or Vietnam – will be eligible for S$20 Changi Dollar Voucher (CDV);

-     Australia, China (Mainland), Europe including Russia and Turkey, India, Indonesia, New Zealand and South Africa – will be eligible for 2 x S$20 Changi Dollar Voucher (CDV).

  • For transit passengers with e-tickets issued on 1 October 2016 to 31 March 2017 (both dates inclusive): 
    (a) departure dates from point of origin is between 1 October 2016 to 31 March 2017 (both dates inclusive); and
    (b) point of origin, as stated in their itinerary and e-ticket(s), is one of the following countries:

-     Australia, Bangladesh, Brunei, Cambodia, Europe including Russia and Turkey, Hong Kong, India, Indonesia, Japan, Laos, Malaysia, the Maldives, Myanmar, Nepal, New Zealand, the Philippines, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, the United Arab Emirates, the United States of America or Vietnam – will be eligible for S$20 Changi Dollar Voucher (CDV);

-     China (Mainland) – will be eligible for 2 x S$20 Changi Dollar Voucher (CDV).

  • Passengers travelling on codeshare flights outside of Singapore Airlines, SilkAir and Air New Zealand will not be eligible for this programme.
  • Voucher redemption is subject to the terms and conditions stated below.

Where do I collect my Changi Dollar Vouchers?

Eligible passengers can proceed to the iShopChangi Collection Centres which are open 24 hours daily and situated near the GST Refund counters in the transit areas of Terminals 2 and 3. Please present your passport, boarding passes and all e-tickets showing your full itinerary as well as booking confirmation of your land and sea transfers.

SIN terminal 2

SIN terminal 3

Where can Changi Dollar Vouchers be used?

The CDV is valid for one-time use at all retail, food and service outlets located at the transit and public areas, except for outlets indicated in the Exclusion List below. 

The CDV can also be redeemed for one-time access to the Ambassador Transit Lounge located in the transit areas of Terminals 2 and 3 for up to two (2) hours. Lounge usage includes showers with basic toiletries, free flow buffet of food and non-alcoholic beverages, complimentary Wi-Fi, and international reading materials. Passengers can also enjoy other exclusive offers* from the Ambassador Transit Lounge.

For passengers eligible for S$40 CDV, you would receive a second S$20 CDV which will be valid for one-time use to redeem Liquor, Perfumes or Cosmetics purchases only. This CDV can also be used at the services / spa area of the Shilla duplex store in the transit area of Terminal 3 and featured brands include Dior, SKII, Chanel and La Prairie.

Exclusion List:
Transit area: All Hermes outlets in all terminals, left baggage counters in Terminals 2 & 3 and the SATS Rainforest Lounge in Terminal 1.
Public area: All hotel reservation counters, Avis car rental counters, Hertz car rental counters, M1 shop outlet and counters and Passenger Meeting Services counters.
Both transit and public areas: All money-changing counters, NTUC outlets, Cheers outlets, 7-11 outlets, The Haven and Presto Drycleaners.

* With effect from 1 August 2016, pursuant to Section 9A of the Tobacco (Control of Advertisements and Sale) Act (Cap. 309), Changi Dollar Vouchers (CDVs) cannot be used for the purchase of tobacco products in Changi Airport.

Other terms & conditions

  • The CDV is valid for use till 31 March 2017 and request to replace, extend or refund will not be entertained. 
  • Passenger can collect the CDV for their current trip only and while stocks last.
  • Retrospective collection for past trips or advance collection for future trips will not be entertained.
  • Multiple CDVs may be used for payment.
  • The CDV may not be used with ongoing in-store promotions.
  • The CDV can be used in conjunction with Singapore Airlines Boarding Pass Privileges.

  • Changi Airport Group reserves the rights to change these terms and conditions at any time without prior notice.